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Refund Policy


Refund Policy for AEROMARTS E-Commerce Multivendor Platform

 

1. General Policy:

 

AEROMARTS is committed to providing quality products and services through our e-commerce multivendor platform. This refund policy outlines the terms and conditions under which refunds will be processed.

2. Eligibility for Refund:

 

Refunds are eligible under the following circumstances:

The purchased product is defective or damaged.

The product received is significantly different from what was advertised.

The vendor fails to deliver the product within the specified time frame.

3. Refund Process:

 

Users must contact AEROMARTS Customer Support within [7] days of receiving the product to initiate the refund process.

Provide detailed information, including order number, description of the issue, and supporting evidence such as images.

4. Inspection and Verification:

 

AEROMARTS will inspect and verify the claim to determine eligibility for a refund.

In cases of defective or damaged products, users may be required to return the item(s) for inspection.

5. Approved Refunds:

 

If the claim is approved, AEROMARTS will process the refund within [7] days.

Refunds will be issued using the original payment method.

6. Rejection of Refunds:

 

Refund requests may be rejected if the issue is deemed to be a result of user misuse, negligence, or failure to adhere to product care instructions.

Refunds will not be issued for digital products or services unless otherwise specified.

7. Cancelled Orders:

 

Users may cancel orders within [7] hours of purchase for a full refund.

Cancellation requests beyond the specified time frame will be subject to vendor approval.

8. Vendor Responsibilities:

 

Vendors are responsible for accurately representing their products and ensuring quality.

Vendors must process refund requests promptly and communicate with users regarding the status of their refund.

9. Communication:

 

AEROMARTS Customer Support will communicate with users throughout the refund process, providing updates and resolution timelines.

10. Policy Changes:

 

AEROMARTS reserves the right to modify or update this Refund Policy at any time. Users will be notified of any changes.

11. Contact Information:

 

For refund inquiries or assistance, please contact AEROMARTS Customer Support at [info@aeromarts.com].

12. Effective Date:

 

This Refund Policy is effective as of [Effective Date].

 

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